How many times did you fail to inspire because your words lacked conviction? How often did you try to convince someone that you’re not annoyed but they could tell that you were? Think back to your most recent exchanges at home and work. When tone, words and physicality are a mismatch what happens? People experience confusion and lose faith. Your tone can intimidate or create a bond, annoy or inspire. Particularly in the social age, with increasingly dispersed workforces, less and less communication and interaction face-to-face tone becomes even more important.
While his findings have been challenged over the years, with greater weight given to tone, his rule is often quoted. (If you haven’t watched Amy Cuddy’s Ted Talk, you should.)Īlbert Mehrabian studied communication in the early 1970’s, and his research is attributed with the 7%-38%-55% rule. However, only when your words, tone, and body language work together do you truly tell a compelling story. Your words matter and have a remarkable impact on others. Communication 101: What You Say And How You Say It They, and the leader who said them could inspire you to regroup, reassess and move forward or fill you with emptiness and hopelessness. Imagine that you heard those words on a big project that hit an unexpected roadblock. “That was a setback, but we’re going to figure this out.” As leaders, lovers, and parents, we do the same. Since that time, I’ve used many of my acting lessons and applied them to leadership.Īcting teaches us to take words and create layers of meaning with even the simplest of phrases. Our goals were to teach the kids some craft, put on a production and, of course, have fun. When I was in college, I ran an acting program at a local camp.
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